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▪ Freight Forwarding
▪ Clearance & Forwarding
▪ Energy Industry Support Services
▪ Equipment Rental
▪ Commodity Trading
▪ Integrated Solutions
▪ Warehousing
▪ Ocean Freight
Industries:
▪ Mining
▪ Oil & Gas
▪ Agriculture
▪ Construction
▪ Explosives
▪ Renewables
Vision
To be known as the Company that makes Africa work better.
Company Behaviours
Honesty, Customer Focus, Continual Improvement, Humility, and Safety.
Accountabilities & Responsibilities
- Maintain absolute customer focus, keeping the customer fully informed on progress and to effectively manage their expectations through accurate tracking reports and constant liaison which is relevant, reliable, reactive and convenient.
- Deal with customer complaints rapidly and professionally in liaison with the Fleet planning and client liaison teams and Operations leads
- Supervise Project controllers in Accurate Journey Management financial control and planning ensuring timely cash flow to drivers and all associated service providers.
- Supervise Project controllers in accurate fuel allocation and accounting in accordance with Company Procedures.
- Supervise and review Project controllers to ensure compliance with trip briefing and debriefings to ensure these are done within 24 hours after a trucks loads or offloads and that driver debriefing results reflect the bell curve per Project controller in accordance with company policy
- Supervise and review Project controllers to ensure driver escalations, Project controller and Driver disciplinary issues, Driver and truck handovers as well as monitoring of driver deductions are closely monitored in conjunctions with Operations leads
- Ensure clear and concise vehicle fault reporting, ensure immediate and thorough accident/incident investigations are carried out and solutions provided to mitigate recurrence in conjunction with the HSSEQ lead
- Diligent Project controller management, ensuring KPIs are accurately assessed and recorded, while ensuring all areas for improvement are fully investigated and rectified in accordance with company procedures
- Trip monitoring and vehicle tracking is to be carried out diligently and consistently, ensuring there are no avoidable delays and drivers are well informed on their progress and adherence to the journey management plan. Ensure adherence of JMP protocol is observed by all Project controllers.
- SAP and TMS online management systems are to be correctly completed, accurately updated and timely
- Ensure all trips are legally compliant, all documentation requirements are met and documentation required for invoicing are processed correctly
- Line Manager for your assigned Project controllers, administration and documentation team: ensuring strong leadership, effective management and appropriate delegation. Compile x2 assessment reports on performance for management review.
- Serving as a general assistant to the Operations Lead seeking continual improvement and promoting best practice amongst the operations team as well as Assist Planners, Client Liaisons and Key Account Managers to seek cargo for the fleet. Ensure you establishing reliable contacts for clearance, government and clients.
Education, Skills & Qualifications
- A minimum of University Graduate Degree in any relevant discipline or equivalent vocational experience in Transport / Logistics service support
- LEAN SIX SIGMA (Desirable)
- Project Management (Desirable)
- Business Management (Desirable)
- Safety Management (Desirable)
- Leadership skills to motivate and inspire team members
- Clear communication skills ensuring clear and candid information
- Strong management skills ensuring efficient use of resources
- Computer Literacy to effectively operate and manipulate online management systems
- Faultless administration skills ensuring accurate and efficient procedures
- Problem solving skills to ensure obstacle to progress are overcome.