.png "NAFASI ZA KAZI KUTOKA TANZANIA COMMERCIAL BANK (TCB)"){kind=logo}
POSITION OBJECTIVE
The Digital Usage and Retention is responsible for developing and implementing strategies to increase the adoption, engagement, and retention of TCB bank’s digital banking products. This role will focus on understanding customer behaviors, identifying opportunities for improvement, and executing initiatives to drive digital adoption, enhance customer experience and loyalty.
KEY RESPONSIBILITIES
- Strategy Development: Develop and execute strategies to drive the usage and retention of digital banking products, including mobile banking apps, Internet banking, and other digital services.
- Customer Insights: Analyze customer data to understand usage patterns, identify pain points, and segment customers for targeted campaigns. iii. Retention Programs:
- Design and implement retention programs and campaigns to reduce churn and increase customer lifetime value.
- Product Enhancement: Collaborate with product management and IT teams to recommend and prioritize enhancements to digital banking products based on customer feedback and usage data.
- Marketing Collaboration: Work closely with the marketing team to develop and execute promotional campaigns aimed at increasing product adoption and usage.
- Performance Tracking: Establish metrics and KPIs to measure the effectiveness of usage and retention initiatives. Regularly report on performance and use insights to optimize strategies.
- Customer Support: Partner with customer service teams to ensure highquality support for digital banking users and address any issues that may affect retention.
- Training and Education: Develop educational materials and programs to help customers fully utilize digital banking products.
QUALIFICATIONS, SKILLS & EXPERIENCE
- Holder of Bachelor Degree in Business Administration, Innovation Management, Arts in Design, Arts in Digital Media, Arts in Graphics Design, Marketing, Computer Science, Electronic Science & Communication or equivalent qualifications from recognized institutions.
- Must at least (6) years’ experience in Banking Industry, Technology Industrial or Financial Institutions. (Master’s degree is an added advantage).
- Digital Banking, Product Management, Customer Retention
- Strong analytical skills with the ability to interpret data and make datadriven decisions.
- Excellent communication and interpersonal skills.
- Proven ability to develop and execute successful customer retention programs.
- Knowledge of digital banking products and trends.
- Experience with CRM software and customer segmentation techniques.
- Strong project management skills and the ability to manage multiple initiatives simultaneously.
PERSONAL ATTRIBUTES AND BEHAVIOURAL COMPETENCIES
- Ability to demonstrate Tanzania Commercial Bank core values: – Customer
Focus, trustworthy, Creativity, Teamwork and Excellence - Ability to priorities work and to meet deadlines.
- Ability to work quickly, accurately and consistently when under pressure.
- A methodical and well-organized approach to work.
- Mature and able to work in a confidential environment.
- Has sound judgment, common sense and good humor
- The position will attract competitive salary packages and benefits.
Applicants are invited to submit their resume via the following link:-
https://www.tcbbank.co.tz/careers applications via other methods will not be considered. Applicants need to fill their personal information, academic certificates, work experiences, and application letter. Other credentials will be submitted during the interview for authentic check and administrative measures.
Deadline of the Application is 18th September, 2024.
POSITION: SENIOR RELATIONSHIP OFFICER (MANAGER CARD BUSINESS)
POSITION OBJECTIVE
The Card Business Manager is responsible for overseeing the development, implementation, and management of the TCB bank’s card products, including credit, debit, and prepaid cards. This role focuses on driving growth, ensuring compliance, enhancing product offerings, and maximizing customer satisfaction.
KEY RESPONSIBILITIES
Product Management: Lead the development, enhancement, and management of card products to meet customer needs and achieve business objectives.
Strategic Planning: Develop and execute strategic plans to drive the growth and profitability of the card business.
Market Analysis: Conduct market research and competitive analysis to identify trends, opportunities, and threats in the card industry.
Customer Experience: Work to improve the customer experience by optimizing card features, benefits, and services.
Cross-Functional Collaboration: Collaborate with marketing, sales, compliance, risk, and IT teams to ensure successful product launches and ongoing product management.
Vendor Management: Manage relationships with card networks, processors, and other vendors to ensure high-quality service delivery and negotiate contracts and agreements.
Performance Monitoring: Establish and monitor KPIs to track the performance of card products, including usage, profitability, and customer satisfaction.
Regulatory Compliance: Ensure all card products comply with relevant regulations and internal policies.
Budget Management: Develop and manage the budget for the card business, ensuring effective allocation of resources.
QUALIFICATIONS, SKILLS & EXPERIENCE
- Holder of Bachelor Degree in Business Administration, Innovation Management, Arts in Design, Arts in Digital Media, Arts in Graphics Design, Marketing or equivalent qualifications from recognized institutions. Must at least (4) years in Card Services,
- Product Management experience in Banking Industry, Technology Industrial or Financial Institutions
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proven ability to manage and grow a card business.
- In-depth knowledge of the card industry, including regulations, trends, and best practices.
- Strong sales and negotiation skills.
- Excellent communication and interpersonal skills.
- Ability to understand and explain complex digital products and services.
- Customer-focused with a strong commitment to delivering high-quality service.
- Proactive and self-motivated with a results-oriented mindset.
- Basic understanding of digital technologies and trends.
- Proficiency in using CRM software and other sales tools.
PERSONAL ATTRIBUTES AND BEHAVIOURAL COMPETENCIES
- Ability to demonstrate Tanzania Commercial Bank core values: – Customer
Focus, trustworthy, Creativity, Teamwork and Excellence - Ability to priorities work and to meet deadlines.
- Ability to work quickly, accurately and consistently when under pressure.
- A methodical and well-organised approach to work.
- Mature and able to work in a confidential environment.
- Has sound judgment, common sense and good humour.
The position will attract competitive salary packages and benefits.
Applicants are invited to submit their resume via the following link:-
https://www.tcbbank.co.tz/careers applications via other methods will not be considered. Applicants need to fill their personal information, academic certificates, work experiences, and application letter. Other credentials will be submitted during the interview for authentic check and administrative measures.
Deadline of the Application is 18th September, 2024.